4/5/2023 0 Comments The shack downloadThis app separates itself for three reasons. This isn’t your usual fast food application where you simply get a list of locations and a look at the menu. But in a case like this where our order got lost in the cloud or something, shouldn't there be a system that checks order status every few minutes and let customer know their order has a problem so that they wouldn't have to waste half an hour just to find out their patron was never appreciated So your app might have sent the request when we placed the order but your backend never received it, and yet for a "better user experience" your app won't let user wait for backend response on order confirmation so it just shows "order placed" hoping the order information would get through in a bit. When we were placing the order we were in a mall's parking garage which could have had poor reception. The store was nice enough to make us the meal we ordered but the time we thought we could save by ordering ahead with the app was no more, plus another 30 min wasted. Checked store address and payment of our order from the app, everything looks normal. Checked with store staff, their system has no information regarding our order ID. Waited and waited for 30 min and finally realized there must be something wrong with our order. Went to the store, nothing's ready for us. We drove to the store within 13 min and waited until the message reminder came telling us the order was ready. The app says order placed and should be ready in 13 min.
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